To ask the Secretary of State for Work and Pensions, what research has been undertaken by his Department into the effectiveness of security screens in preventing physical assault upon staff in Benefits Agency and Employment Service offices. - Information in Library (Dep 02/1039). (Holding answer 5 February 2002).

To ask the Secretary of State for Work and Pensions, what research has been undertaken by his Department into the effectiveness of security screens in preventing physical assault upon staff in Benefits Agency and Employment Service offices. - Information in Library (Dep 02/1039). (Holding answer 5 February 2002).

To ask the Secretary of State for Work and Pensions what consultations he has had with leaders of the Public and Commercial Services Union regarding recent industrial action taken by their members; and if he plans to meet them following the latest 48-hour strike. (Wrongly attributed to Annabelle Ewing in...

To ask the Secretary of State for Work and Pensions what consultations he has had with leaders of the Public and Commercial Services Union regarding recent industrial action taken by their members; and if he plans to meet them following the latest 48-hour strike. (Wrongly attributed to Annabelle Ewing in...

To ask the Secretary of State for Work and Pensions, if he will list the Job Centre Plus offices which (a) have and (b) have not closed circuit television in operation. - Including list.

To ask the Secretary of State for Work and Pensions, if he will list the Job Centre Plus offices which (a) have and (b) have not closed circuit television in operation. - Including list.

To ask the Secretary of State for Work and Pensions, how many incidents of (a) verbal assault and (b) physical assault reported in Benefits Agency offices in the last 12 months took place in (i) a reception area, (ii) an unscreened office and (iii) a screened office. - Inc table....

To ask the Secretary of State for Work and Pensions, how many incidents of (a) verbal assault and (b) physical assault reported in Benefits Agency offices in the last 12 months took place in (i) a reception area, (ii) an unscreened office and (iii) a screened office. - Inc table....

To ask the Secretary of State for Work and Pensions, what his Department's policy is for dealing with claimants who (a) verbally and (b) physically attack staff in Benefits Agency, Employment Service and Jobcentre Plus offices.

To ask the Secretary of State for Work and Pensions, what his Department's policy is for dealing with claimants who (a) verbally and (b) physically attack staff in Benefits Agency, Employment Service and Jobcentre Plus offices.

To ask the Secretary of State for Work and Pensions, what additional risk assessments have been carried out in Jobcentre Plus offices following experience of their operation; and what the results were of such assessments.

To ask the Secretary of State for Work and Pensions, what additional risk assessments have been carried out in Jobcentre Plus offices following experience of their operation; and what the results were of such assessments.

To ask the Secretary of State for Work and Pensions, if his Department was involved in consultation with the Health and Safety Executive prior to the removal of glass security screens from new Jobcentre Plus offices.

To ask the Secretary of State for Work and Pensions, if his Department was involved in consultation with the Health and Safety Executive prior to the removal of glass security screens from new Jobcentre Plus offices.

To ask the Secretary of State for Work and Pensions, how many cases of vandalism were recorded in Benefits Agency offices in each year since 1997; and how many successful prosecutions were brought in respect of such cases; what was the approximate cost of vandalism in Benefits Agency offices in...

To ask the Secretary of State for Work and Pensions, how many cases of vandalism were recorded in Benefits Agency offices in each year since 1997; and how many successful prosecutions were brought in respect of such cases; what was the approximate cost of vandalism in Benefits Agency offices in...

To ask the Secretary of State for Work and Pensions, what personal safety advice has been given to Jobcentre Plus staff following the removal of glass security screens in new offices.

To ask the Secretary of State for Work and Pensions, what personal safety advice has been given to Jobcentre Plus staff following the removal of glass security screens in new offices.

To ask the Secretary of State for Work and Pensions, who is responsible for carrying out risk assessments in the new Jobcentre Plus offices; and if this process is subject to reassessment following (a) appeal from office staff and (b) review at designated time intervals.

To ask the Secretary of State for Work and Pensions, who is responsible for carrying out risk assessments in the new Jobcentre Plus offices; and if this process is subject to reassessment following (a) appeal from office staff and (b) review at designated time intervals.

To ask the Secretary of State for Work and Pensions, how many of the new Jobcentre Plus offices (a) have been risk assessed and (b) are awaiting risk assessment to determine the necessary level of security to be employed following the removal of glass screens. - All of the Jobcentre...

To ask the Secretary of State for Work and Pensions, how many of the new Jobcentre Plus offices (a) have been risk assessed and (b) are awaiting risk assessment to determine the necessary level of security to be employed following the removal of glass screens. - All of the Jobcentre...

To ask the Secretary of State for Work and Pensions, what consultation with Benefits Agency staff was undertaken before the decision to remove glass security screens from new Jobcentre Plus offices; and what were the results of such consultation.

To ask the Secretary of State for Work and Pensions, what consultation with Benefits Agency staff was undertaken before the decision to remove glass security screens from new Jobcentre Plus offices; and what were the results of such consultation.

To ask the Secretary of State for Work and Pensions, at what level of risk assessment it will be deemed necessary to provide a Jobcentre Plus office with security staff; and how many security staff he expects will be employed in Jobcentre Plus offices in the next 12 months. -...

To ask the Secretary of State for Work and Pensions, at what level of risk assessment it will be deemed necessary to provide a Jobcentre Plus office with security staff; and how many security staff he expects will be employed in Jobcentre Plus offices in the next 12 months. -...

To ask the Secretary of State for Work and Pensions, according to what criteria new Jobcentre Plus offices will be risk assessed; and what protection will be offered to staff in offices determined to be high risk.

To ask the Secretary of State for Work and Pensions, according to what criteria new Jobcentre Plus offices will be risk assessed; and what protection will be offered to staff in offices determined to be high risk.

To ask the Secretary of State for Work and Pensions, what his Department's estimate is of the costs involved in equipping all new Jobcentre Plus offices with (a) CCTV, (b) panic alarms and (c) security staff. - Includes figure.

To ask the Secretary of State for Work and Pensions, what his Department's estimate is of the costs involved in equipping all new Jobcentre Plus offices with (a) CCTV, (b) panic alarms and (c) security staff. - Includes figure.

To ask the Secretary of State for Work and Pensions, how many security staff are employed in Benefits Agency offices; and what assessment his Department has made of the effectiveness of such staff in (a) deterring criminal acts and (b) helping to protect office staff when a criminal act is...

To ask the Secretary of State for Work and Pensions, how many security staff are employed in Benefits Agency offices; and what assessment his Department has made of the effectiveness of such staff in (a) deterring criminal acts and (b) helping to protect office staff when a criminal act is...

To ask the Secretary of State for Work and Pensions, what his Department's policy is for dealing with claimants who act in a threatening or violent manner towards Benefits Agency staff.

To ask the Secretary of State for Work and Pensions, what his Department's policy is for dealing with claimants who act in a threatening or violent manner towards Benefits Agency staff.

To ask the Secretary of State for Work and Pensions, what training programmes have been initiated in order to ensure that all staff in the new Jobcentre Plus offices are able to provide claimants with the best service possible.

To ask the Secretary of State for Work and Pensions, what training programmes have been initiated in order to ensure that all staff in the new Jobcentre Plus offices are able to provide claimants with the best service possible.

To ask the Secretary of State for Work and Pensions, what resources will be available to staff in the new Jobcentre Plus offices to ensure that claimants are made aware of their full benefit entitlement.

To ask the Secretary of State for Work and Pensions, what resources will be available to staff in the new Jobcentre Plus offices to ensure that claimants are made aware of their full benefit entitlement.

To ask the Secretary of State for Work and Pensions, how many staff in the new Jobcentre Plus offices (a) have been fully trained, (b) are undertaking training programmes and (c) are waiting to begin their training. - Inc figures.

To ask the Secretary of State for Work and Pensions, how many staff in the new Jobcentre Plus offices (a) have been fully trained, (b) are undertaking training programmes and (c) are waiting to begin their training. - Inc figures.