The table below shows the Future Defence Infrastructure Services Built Estate contract region of each base listed in Question 113208:

Please see the table below showing number and percentage of reported loss of heating issues resolved within 12 hours for the 12-month period to 16 January 2024.

The table below shows the number of reported incidents per site for the 12-month period to 16 January 2024.

Reported incidents include all repairs associated with heating and are not limited to total loss of heating.

Reactive maintenance for Single Living Accommodation (SLA) is delivered within the Future Defence Infrastructure Services Built Estate contract, with the response time being determined by the nature of the issue and the Operational Need of the asset. SLA falls under Enhanced Reactive Maintenance (ERM), which means functionality is typically returned within 12 hours and permanent resolution within ten working days.

Please see the table below showing number and percentage of reported loss of heating issues resolved within 12 hours for the 12-month period to 16 January 2024.

The table below shows the number of reported incidents per site for the 12-month period to 16 January 2024.

Reported incidents include all repairs associated with heating and are not limited to total loss of heating.

Reactive maintenance for Single Living Accommodation (SLA) is delivered within the Future Defence Infrastructure Services Built Estate contract, with the response time being determined by the nature of the issue and the Operational Need of the asset. SLA falls under Enhanced Reactive Maintenance (ERM), which means functionality is typically returned within 12 hours and permanent resolution within ten working days.

Please see the table below showing number and percentage of reported loss of heating issues resolved within 12 hours for the 12-month period to 16 January 2024.

The table below shows the number of reported incidents per site for the 12-month period to 16 January 2024.

Reported incidents include all repairs associated with heating and are not limited to total loss of heating.

Reactive maintenance for Single Living Accommodation (SLA) is delivered within the Future Defence Infrastructure Services Built Estate contract, with the response time being determined by the nature of the issue and the Operational Need of the asset. SLA falls under Enhanced Reactive Maintenance (ERM), which means functionality is typically returned within 12 hours and permanent resolution within ten working days.

The table below details the number of reported incidents relating to the loss of heating and hot water for buildings on each of the sites requested for the last twelve months to 16 January 2024.

Reported incidents include all repairs associated with heating and hot water and are not limited to total loss of heating or hot water.

In line with the Future Defence Infrastructure Services Built Estates contract, contractors are obliged to respond to the loss of heating immediately to make buildings safe, and within 12 hours to restore functionality for certain asset types, including Single Living Accommodation. For less operationally critical buildings, functionality should be restored within five working days.

The number of heating and hot water issues reported in Service Family Accommodation in each month since the new Future Defence Infrastructure Services Accommodation contracts came into service in April 2022 can be found in the table below. Information prior to April 2022 is not held:

The work orders listed in the table above include all repairs associated with heating such as condensate pipes freezing in extremely cold weather or a faulty single radiator valve and are not limited to total loss of heating. Similarly, those listed which relate to hot water include all associated repairs such as a lack of hot water to individual taps and are not limited to total hot water loss.

It remains the Department’s position that no home should be left without any form of heating or hot water for more than 24 hours. Where a fault with the permanent heating system cannot be rectified within this timeframe, alternative forms of heating and sources of hot water, or alternative accommodation, should be provided.

The number of heating and hot water issues reported in Service Family Accommodation in each month since the new Future Defence Infrastructure Services Accommodation contracts came into service in April 2022 can be found in the table below. Information prior to April 2022 is not held:

The work orders listed in the table above include all repairs associated with heating such as condensate pipes freezing in extremely cold weather or a faulty single radiator valve and are not limited to total loss of heating. Similarly, those listed which relate to hot water include all associated repairs such as a lack of hot water to individual taps and are not limited to total hot water loss.

It remains the Department’s position that no home should be left without any form of heating or hot water for more than 24 hours. Where a fault with the permanent heating system cannot be rectified within this timeframe, alternative forms of heating and sources of hot water, or alternative accommodation, should be provided.

It is taking some time to collate the required information, which is held by our contractors, to answer the hon. Member's Question. I will write to him when the information is available, and a copy of this letter will be placed in the Library of The House.

The figures for heating compensation paid in each month since January 2023, are provided in the table below:

Under the Future Defence Infrastructure Services Accommodation contracts, compensation is administered and funded by the suppliers at no cost to the Ministry of Defence.

As at 1 December 2023 there are:

20,800 Service Family Accommodation (SFA) properties have reported maintenance issues related to heating since April 2022. These work orders include all repairs associated with heating such as condensate pipes freezing in extremely cold weather or a faulty single radiator valve and are not limited to a total loss of heating.

6,945 SFA properties have reported maintenance issues relating to hot water since April 2022. Work orders include all repairs associated with hot water and are not limited to total hot water loss.

For those sites managed under the Built Estate Contracts for Single Living Accommodation (SLA), there have been 1,617 issues reported relating to heating and 1,685 issues reported relating to hot water since April 2022.

This data includes heating and hot water issues that also affect common rooms, circulation spaces, kitchens etc. Issues could relate to singular rooms, or a single tap, and is not limited to total loss of heating and/or hot water for an entire SLA asset. It is not possible to provide data for sites managed under other arrangements.

As at 30 November 2023, 47 or 0.121% of occupied Service Family Accommodation (SFA) properties had a total loss of heating, and six or 0.015% of occupied SFA properties had a total loss of hot water for more than 24 hours, but less than 48 hours. Alternative forms of heating and sources of hot water are provided.

For those sites managed under the Built Estate Contracts, there were 291 reports of heating issues and 342 reports of hot water issues lasting for more than 24 hours in Single Living Accommodation (SLA).

This data includes heating and hot water issues that also affect common rooms, and kitchens. Issues could relate to singular rooms, or a single tap, and is not limited to total loss of heating and/or hot water for an entire SLA building. It is not possible to provide data for sites managed under other arrangements.