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To ask the Secretary of State for Housing, Communities and Local Government, what recent assessment he has made of the adequacy of the consumer protections available to purchasers of new‑build homes where a developer rejects a formal complaint about the performance of a building element or fixture without undertaking a...
To ask the Secretary of State for Housing, Communities and Local Government, what recent assessment he has made of the adequacy of the consumer protections available to purchasers of new‑build homes where a developer rejects a formal complaint about the performance of a building element or fixture without undertaking a...
The Government expects all housebuilders to deliver high-quality homes and to swiftly resolve issues if things go wrong.
If the developer is registered with a consumer code they may be able to seek redress through them in the first two years after purchase. In addition almost all new homes are sold with the benefit of a warranty. Where a homeowner is dissatisfied with the service given by their developer, warranty providers should have a clear complaints procedure for warranty holders to follow. If this still does not resolve the issue, the next step is to refer the case to the Financial Ombudsman Service (FOS) for a decision.
The Government is carefully considering options to further support newbuild homeowners with redress against developers and warranty providers. This includes using existing powers in the Building Safety Act and delivering the commitment to establish a statutory New Homes Ombudsman.
This briefing provides information about the regulation of estate agents in England and Wales.
This briefing provides information about the regulation of estate agents in England and Wales.
To ask the Secretary of State for Energy Security and Net Zero, what assessment he has made of the effectiveness of consumer protection arrangements for households affected by defective work carried out under Government-backed home energy improvement schemes.
To ask the Secretary of State for Energy Security and Net Zero, what assessment he has made of the effectiveness of consumer protection arrangements for households affected by defective work carried out under Government-backed home energy improvement schemes.
Failures in the Energy Company Obligation 4 and the Great British Insulation Scheme highlighted significant weaknesses in the consumer protection framework for home upgrades. Government has subsequently worked closely with the Retrofit System Reform Advisory Panel to gather further insight from industry, regulatory and consumer protection experts on the strengths and weaknesses of the current system.
Based on this evidence, the government view is that the consumer protection system requires fundamental reform. We are currently consulting on proposals to strengthen arrangements that will protect households from defective works. The consultation, published on Gov.uk, is open until 10 September 2026.
To ask the Secretary of State for Energy Security and Net Zero, with reference to the Department for Energy Security and Net Zero's press release entitled Greater protections to restore families' trust in home upgrades, published on 17 June 2026, what assessment he has made of the extent to which...
To ask the Secretary of State for Energy Security and Net Zero, with reference to the Department for Energy Security and Net Zero's press release entitled Greater protections to restore families' trust in home upgrades, published on 17 June 2026, what assessment he has made of the extent to which...
Failings in Energy Company Obligation 4 and the Great British Insulation Schemes highlighted weaknesses in consumer protection for home upgrades. There was a clear commitment in the Warm Homes Plan to learn from past failures and take decisive action to ensure consumers are properly protected in future schemes.
To put this vision into practice, we are consulting on options to strengthen the oversight of the consumer protection system. The consultation, available on Gov.uk, closes on 10 September 2026. This feedback will inform an assessment of the likely impacts of the proposed reforms, including on instances of defective works.
To ask the Secretary of State for Energy Security and Net Zero, what consumer protections are in place for households experiencing problems arising from work carried out under Government-backed home energy improvement schemes.
To ask the Secretary of State for Energy Security and Net Zero, what consumer protections are in place for households experiencing problems arising from work carried out under Government-backed home energy improvement schemes.
Work under Government–backed schemes requires TrustMark registration and needs to comply with PAS 2035/2030 and MCS arrangements.
Where work under Government-backed schemes falls short, installers are responsible for putting it right. Consumers can raise concerns through their installer, scheme provider or certification body, and may access TrustMark dispute resolution and installation guarantees where applicable. We are currently consulting on reforms to simplify the system, strengthen oversight, and provide clearer routes to swift remediation and redress.
The consultation proposes to create a single, end-to-end consumer protection service, accountable to government, providing advice, case management and support for consumers.
To ask His Majesty's Government what assessment they have made of whether existing consumer protection regulations are sufficient to address the use of artificial intelligence-generated imagery and other artificial intelligence-enhanced marketing materials in residential property listings.
To ask His Majesty's Government what assessment they have made of whether existing consumer protection regulations are sufficient to address the use of artificial intelligence-generated imagery and other artificial intelligence-enhanced marketing materials in residential property listings.
The Digital Markets, Competition and Consumers Act 2024 (DMCCA) requires that any property information that would help a prospective homebuyer to make an informed decision about buying a property is not hidden or omitted. Any property agent who uses AI images or AI-generated marketing materials which misrepresent the property they are listing for rent or sale could be breaking the law.
On 6 October 2025, we announced the biggest shake-up to home buying in this country’s history, designed to cut weeks from the process. We consulted on a package of reforms including which material information should be included in property sales listings. The responses will support us to develop guidance for estate agents on how to discharge their duties under the DMCCA in this area.
We will be setting out next steps in our home buying and selling reform roadmap which will be published in due course.
That this House notes with concern the persistent reports from new-build homebuyers across the UK regarding poor workmanship, unresolved defects, misleading practices and inadequate redress in the new-build housing sector; recognises that many homebuyers face significant distress, inconvenience and financial detriment when remedial works are delayed or improperly carried out; further notes that existing warranty and inspection regimes in many cases do not provide sufficient consumer protection or meaningful enforcement; therefore calls on the Government to introduce robust reforms to strengthen accountability, transparency and consumer confidence in the housebuilding industry; also notes that there is a growing need to implement meaningful sanctions where deliberate misconduct by a builder or its employees is proven, including but not limited to misleading advertising, the provision of misleading information, withholding of relevant information, deceit or prevarication, such sanctions to include loss of star ratings, disqualification from quality assurance schemes, and where appropriate, civil action for damages; and further recognises that these measures would improve housebuilding standards, increase trust and transparency across the sector, identify and remove persistently poor or inadequate builders from the market, strengthen buyer confidence in new-build homes, provide enhanced protection for vulnerable purchasers, and act as a meaningful deterrent to those who seek to operate dishonestly or without appropriate professionalism.
That this House notes with concern the persistent reports from new-build homebuyers across the UK regarding poor workmanship, unresolved defects, misleading practices and inadequate redress in the new-build housing sector; recognises that many homebuyers face significant distress, inconvenience and financial detriment when remedial works are delayed or improperly carried out;...
This briefing outlines the various financial support available across the UK for installing energy efficient measures, heating and renewable energy in homes.
This briefing outlines the various financial support available across the UK for installing energy efficient measures, heating and renewable energy in homes.
To ask the Secretary of State for Energy Security and Net Zero, what regulatory mechanisms exist to require installers to carry out corrective works where insulation products installed under publicly funded energy efficiency schemes are found to be (a) defective and (b) improperly installed.
To ask the Secretary of State for Energy Security and Net Zero, what regulatory mechanisms exist to require installers to carry out corrective works where insulation products installed under publicly funded energy efficiency schemes are found to be (a) defective and (b) improperly installed.
Insulation installations under energy efficiency schemes must be carried out by TrustMark registered and PAS 2030 certified businesses, in accordance with PAS 2035. A guarantee must be purchased for each installation. Solid wall insulation installations attract a 25 year guarantee up to a value of £20k.
In the event that installers do not remediate work, TrustMark and PAS 2030 certification bodies have the ability to suspend a business until works are rectified. TrustMark’s complaint handling process offers access to a Dispute Resolution Ombudsman which offers registered businesses and customers an impartial and flexible way of reaching a resolution. Where an installer business ceases to trade, a claim can be made on the guarantee.
To ask the Secretary of State for Energy Security and Net Zero, what assessment his Department has made of the adequacy of consumer redress mechanisms for when installers do not engage with households following defective insulation installations.
To ask the Secretary of State for Energy Security and Net Zero, what assessment his Department has made of the adequacy of consumer redress mechanisms for when installers do not engage with households following defective insulation installations.
The consumer can escalate issues to the installer’s certification body, and TrustMark provide access to a Dispute Resolution Ombudsman. All measures installed under our current schemes have a guarantee against which a claim can be made.
The Government recognises that the system of quality assurance and consumer redress that we inherited needs reform.
We will change the current, failed protections system to one that can command public confidence and consult this year on options for bringing the oversight of energy efficiency and microgeneration installations for government schemes under closer government control and on the role of the Warm Homes Agency.
Motion that this House has considered Government support for consumer energy bills. Agreed to on question.
Motion that this House has considered Government support for consumer energy bills. Agreed to on question.
I beg to move,
That this House has considered Government support for consumer energy bills.
It is an absolute pleasure to serve under your chairship for the first time, Ms Jardine. This morning, hon. Members may have caught the same package on the breakfast news as I did. It followed Ukrainians on...
I beg to move,
That this House has considered Government support for consumer energy bills.
It is an absolute pleasure to serve under your chairship for the first time, Ms Jardine. This morning, hon. Members may have caught the same package on the breakfast news as I did. It followed Ukrainians on...
Over 6,000 households in my constituency are living in fuel poverty. The warm homes plan will deliver targeted support for those living in fuel-poor households and provide them with the means to upgrade their homes with insulation, solar panels and heat pumps. Does the hon. Member agree that we should...
Over 6,000 households in my constituency are living in fuel poverty. The warm homes plan will deliver targeted support for those living in fuel-poor households and provide them with the means to upgrade their homes with insulation, solar panels and heat pumps. Does the hon. Member agree that we should...
Absolutely, and I will come on to the package that the Government outlined last week. It was very welcome, but we need to go further on immediate measures.
More than 12 million households are struggling with high energy bills today. It is not just the cold, but what creeps in with...
Absolutely, and I will come on to the package that the Government outlined last week. It was very welcome, but we need to go further on immediate measures.
More than 12 million households are struggling with high energy bills today. It is not just the cold, but what creeps in with...
I commend the hon. Gentleman for bringing this matter forward; it affects everybody in the United Kingdom of Great Britain and Northern Ireland. About 39% to 40% of households in Northern Ireland are classed as being in fuel poverty, meaning that they spend more than 10% of their income on...
I commend the hon. Gentleman for bringing this matter forward; it affects everybody in the United Kingdom of Great Britain and Northern Ireland. About 39% to 40% of households in Northern Ireland are classed as being in fuel poverty, meaning that they spend more than 10% of their income on...
The hon. Member highlights the gap between families who are eligible for support and those who just cannot quite make ends meet. Clearly, there is a challenge in making any measure completely comprehensive and ensuring that those in need get the support they require.
When Beveridge wrote of his five great...
The hon. Member highlights the gap between families who are eligible for support and those who just cannot quite make ends meet. Clearly, there is a challenge in making any measure completely comprehensive and ensuring that those in need get the support they require.
When Beveridge wrote of his five great...
As somebody who suffers enormously from the cold—as anyone can see from my hands, which are already white—I really appreciate my hon. Friend for bringing this point forward. The warm homes plan is incredibly welcome, but I am worried about the order in which it suggests interventions. The idea that...
As somebody who suffers enormously from the cold—as anyone can see from my hands, which are already white—I really appreciate my hon. Friend for bringing this point forward. The warm homes plan is incredibly welcome, but I am worried about the order in which it suggests interventions. The idea that...
I wholeheartedly agree. As an engineer by background, I think we need to focus on the outcome and the goal, rather than prejudicing the tool. While air-source heat pumps are suitable in many cases, they rely on air tightness and insulation, which may well be a barrier to quick implementation.
The...
I wholeheartedly agree. As an engineer by background, I think we need to focus on the outcome and the goal, rather than prejudicing the tool. While air-source heat pumps are suitable in many cases, they rely on air tightness and insulation, which may well be a barrier to quick implementation.
The...
A constituent of mine was having energy retrofit work carried out by Consumer Energy Solutions under the energy company obligation 4 scheme, which seeks to lower heating costs. That firm has recently gone into administration, and the work will now not be finished. The ECO4 scheme has been extended, but...
A constituent of mine was having energy retrofit work carried out by Consumer Energy Solutions under the energy company obligation 4 scheme, which seeks to lower heating costs. That firm has recently gone into administration, and the work will now not be finished. The ECO4 scheme has been extended, but...