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Written question asked by Edward Morello (Liberal Democrat) on Friday, 26 June 2026, in the House of Commons. It was due for an answer on Tuesday, 30 June 2026. It was answered by Martin McCluskey (Labour) on Monday, 6 July 2026 on behalf of the Department for Energy Security and Net Zero.

Energy: Housing

Question

To ask the Secretary of State for Energy Security and Net Zero, what consumer protections are in place for households experiencing problems arising from work carried out under Government-backed home energy improvement schemes.

Answer

Work under Government–backed schemes requires TrustMark registration and needs to comply with PAS 2035/2030 and MCS arrangements.

Where work under Government-backed schemes falls short, installers are responsible for putting it right. Consumers can raise concerns through their installer, scheme provider or certification body, and may access TrustMark dispute resolution and installation guarantees where applicable. We are currently consulting on reforms to simplify the system, strengthen oversight, and provide clearer routes to swift remediation and redress.

The consultation proposes to create a single, end-to-end consumer protection service, accountable to government, providing advice, case management and support for consumers.

Secondary information

Type
Written question
Reference
13709
Session
2026-27
Subjects
Consumers Conservation Housing Energy Protection Standards Repairs and maintenance
Link
View this Written question on www.parliament.uk