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Dept of Trade and Industry

Answer

Mr. Cousins: To ask the Secretary of State for Trade and Industry what is the Government's policy on gas and electricity consumers' advocacy, complaints and representation in each region. [115500] Mrs. Liddell: [holding answer 21 March 2000]: The Utilities Bill would establish a statutory Gas and Electricity Consumer Council in place of the existing Gas Consumers Council and Electricity Consumers' Committees. The Council would have access to information in its own right; assist consumers, provide advice and information to regulatory authorities, Government and others whose activities may affect the interests of consumers; and be the chief access point for complaints about energy companies. It would have the function of keeping itself informed of consumer matters and the views of consumers throughout Great Britain. The Bill recognises the changed circumstances of energy supply since the existing arrangements were put in place. In February, a consultation document seeking views of interested parties on two possible models for the new Council was issued by the Gas and Electricity Consumers Council Task Force. The first provided for regional offices in each of Wales, Scotland and England; the second for five regional offices, one each in Scotland and Wales and three in England. Both models could support regional panels to provide advice and mediate in cases referred by regional offices. The consultation period ends on 29 March 2000 and recommendations will then be made for Government to consider.

Secondary information

Type

Written question

Reference

346 c612W; 115500

Session

1999-00

Subjects

Complaints Consumers Information Electricity Gas and Electricity Consumer Council Protection Natural gas Offices Utilities Consumer organisations