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Dept of Social Security

Answer

Mr. Welsh: To ask the Secretary of State for Social Security if he will list the benefit claims forms that referred claimants to the Citizens Advice Bureaux Service for assistance and advice in their completion as at 31 December 2000; what percentage of documents issued referred benefits claimants to Citizens Advice Bureaux in each year from 1996 to 2000; and what discussions the Government have had with the National Association of Citizens Advice Bureaux in respect of the inclusion of such references to advice. [146091] Angela Eagle: DSS claim packs and forms refer customers to Citizens Advice Bureaux (CABs) for general advice. They do not direct them to CABs for claim pack or form completion. These references have been discussed with the National Association of Citizens Advice Bureaux (NACAB). At present, 40 forms out of a total of 52 contain a reference to the CABs ie 76.92 per cent. Figures for the years 1996 to 2000 are not available. The claim forms that refer to CABs for advice and assistance are listed as follows: Attendance Allowance DS2 DS2A DS1140 DS263 The Child Benefit claim pack Disability Living Allowance DLA1 DLA1A DLA434 DLA580 DLA581 DLA582 and child versions of each of the DLA forms Guardian's Allowance BG1 Housing Benefit and Council Tax Benefit NHB1A Invalid Care Allowance DS700 Incapacity Benefit SC1 SSP1 Income Support A1 Industrial Injuries Disablement Benefit BI100-A BI100-B BI100-C BI100-E BI100-OA BI100-OD BI100-PN Jobseeker's Allowance JSA1 JSA2 JSA3 JSA4 JSA4A Severe Disablement Allowance SDA1 Social Fund SF100 SF300 SF401 SD500.

Secondary information

Type

Written question

Reference

361 c389-90W; 146091

Session

2000-01

Subjects

Advisory services Forms Social security benefits Citizens Advice Citizens' advice bureaux

Contains statistics

Yes

Link

View this Written question on www.publications.parliament.uk