Written question asked by Barry Gardiner (Labour) on Thursday, 25 April 2002, in the House of Commons. It was due for an answer on Thursday, 9 May 2002. It was answered by Ruth Kelly (Labour) on Thursday, 9 May 2002 on behalf of the Treasury.

Treasury

Question: To ask Mr Chancellor of the Exchequer, If he will ask the Financial Services Authority to issue a formal statement on (a) how the Halifax has handled the dual variable rate mortgage issue since the Ombudsman made his ruling and (b) what steps consumers should take to claim compensation. (Failed OPQ)

Answer: Mr. Gardiner: To ask the Chancellor of the Exchequer if he will ask the Financial Services Authority to issue a formal statement on (a) how the Halifax has handled the dual variable rate mortgage issue since the Ombudsman made his ruling and (b) what steps consumers should take to claim compensation. [53574] Ruth Kelly: It is for the FSA to take any action it deems appropriate as part of its on-going supervision of banks. The FSA has already published a guide to making a complaint and this is available free from its help desk (0845 606 1234).

Secondary information