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House of Commons Commission

Answer

Mr. Sheerman: To ask the hon. Member for Roxburgh and Berwickshire, representing the House of Commons Commission, if all House of Commons catering and cleaning staff (a) are included in the House-wide annual performance appraisal process and (b) have personal development plans that are regularly reviewed and updated. [59682] Mr. Kirkwood: All the Departments of the House have achieved recognition as Investors in People; this process has involved ensuring that the appraisal systems are operating effectively, and that personal development is given due attention. Management and administrative staff of the Refreshment Department are included in the House-wide annual performance review process, and the department operates two separate appraisal schemes developed to meet the specific needs of its catering staff. All catering staff have personal development plans which are reviewed and updated regularly. In addition, the department last year became an approved centre with the Hospitality Awarding Body to register and certificate its own National Vocational Qualifications (NVQs). So far, three staff of the Department have been trained as NVQ Internal Verifiers and a further 12 staff are qualified NVQ Assessors. Last year over 50 staff of the Refreshment Department achieved nationally recognised trainer qualifications. All House cleaning staff are included in the House-wide annual performance appraisal process. They have annual personal objectives, which are agreed with line managers and are regularly reviewed. Their training and development needs are identified and updated through that process.

Secondary information

Type

Written question

Reference

59682; 386 c1159-60W

Session

2001-02

Subjects

Catering House of Commons Staff Cleaning services Refreshment Department Performance appraisal Personal development

Contains statistics

Yes

Link

View this Written question on www.publications.parliament.uk