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Dept for Work and Pensions;Social Security Benefits Agency

Answer

Jeremy Corbyn: To ask the Secretary of State for Work and Pensions what were the staffing levels for each of the last five years in the Benefits Agency offices at (a) Elthorne road, London N19, and (b) Seven Sisters road, London N7, the number of callers per day for the equivalent period and the average waiting time. [23637] Malcolm Wicks: This is a matter for Alexis Cleveland, Chief Executive of the Benefits Agency. She will write to my hon. Friend. Letter from Alexis Cleveland to Jeremy Corbyn, dated 9 January 2002: The Secretary of State for Work and Pensions has asked me to respond to your recent Parliamentary Question asking, if he will state the staffing levels for each of the last five years in the Benefits Agency offices at (a) Elthorne Road London N19 and (b) Seven Sisters Road London N7, the number of callers per day for the equivalent period and the average waiting time. The information is not available in the format requested. Such information that is available is in the attached table. _________________________________________________________________________________________________. 1996 1997 1998 1999 2000 Seven Sisters road, Finsbury Park office Average staff days per 443 377 348 379 369 month (number) Average number of callers 5,912 5,631 5,217 5,695 5,039 per month (number) Initial waiting time 10 57 57 43 34 41 minutes or less based on the average number of callers (shown as a percentage) Initial waiting time 30 82 94 91 87 85 minutes or less based on the average number of callers (shown as a percentage) Elthorne road, Highgate office Average staff days per 315 329 304 402 427 month (number) Average number of callers 5,340 4,936 4,602 5,050 4,553 per month (number) Initial waiting time 10 72 43 68 70 63 minutes or less based on the average number of callers (shown as a percentage) Initial waiting time 30 98 85 100 100 97 minutes or less based on the average number of callers (shown as a percentage) _________________________________________________________________________________________________.

Secondary information

Type

Written question

Reference

377 c996-8W;377 c998-1000W; 23637

Session

2001-02

Subjects

Applications Administrative delays Attendance Greater London Staff Offices Social security benefits Social Security Benefits Agency

Contains statistics

Yes

Link

View this Written question on www.publications.parliament.uk