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Written question asked by Lord Ashley of Stoke (Labour), in the House of Lords. It was due for an answer on Wednesday, 11 December 2002. It was answered by Lord Hunt of Kings Heath (Labour) on Wednesday, 11 December 2002.


Hunt of Kings Heath, Lord

Question
What action they have taken to ensure that families and elderly residents in private residential care homes have complaints fully investigated; what actions management can be required to take; what monitoring is in place; what sanctions are available; and what compensation is available to residents if there is evidence of negligence and abuse. [HL 132].

Secondary information

Type
Written question
Reference
HL 132; 642 c39-40WA
Session
2002-03
Subjects
Complaints Compensation Care homes Abuse Families Private sector Older people Monitoring Negligence Standards