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NHS Redress Bill [Lords]

My hon. Friend is right and there is probably no point in my saying more, but I shall say a little. He has expressed exactly what our constituents want when they come to our advice surgeries. They want their local trusts to see for themselves the mistake that has been made, acknowledge it, apologise, explain and take steps that will stop that happening to other local people—their neighbours who live in the same community. That is what they want. When I was sitting through some of the tripe that we heard from Opposition Members, I got the impression that they have a distinct distrust of the national health service’s ability to carry out fair investigations into complaints brought to it. [Interruption.] It is nothing to do with the Government; these are complaints that are brought to NHS trusts. The hon. Member for Hemel Hempstead (Mike Penning) said that he could not take those complaints to trusts because they would not have the trust of the public; he used words exactly to that effect.