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Welfare Reform Bill

It occurs to me that we are all singing from roughly the same hymn-sheet—which is very healthy. The noble Lord, Lord Kirkwood, supported by the noble Baroness, Lady Meacher, said that all this was deeply embedded in the system. The trouble is that it is so deeply embedded that it has become rather obscure over the years, and I am delighted that the Minister has been able to say that in the call for the primary interview, it will be pointed out that the person may bring a friend—I would say, ““intermediary””—with them. My only question to the noble Baroness is: how will that point be made? Will the call for interview be in writing or by telephone? If it is by telephone, it is much less likely that permission to have an intermediary will be given on every occasion.