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Proceeding contribution from Baroness Walmsley (Liberal Democrat) in the House of Lords on Wednesday, 4 November 2009. It occurred during Debate on bill on Apprenticeships, Skills, Children and Learning Bill.

Apprenticeships, Skills, Children and Learning Bill

I thank the Minister for her reply, and agree with her about the benefits of a good complaints system. I used to work for a very good marketing director of a large hotel chain, who turned every complainant who came her way into a customer for life, because she dealt with them so well. She would get on the phone to the complainant, find out what their grievance was and pay them back in bucket-loads—with free weekends, bottles of champagne or whatever—to put things right. She got customers for life out of that, and that is the way to do it, not that I am suggesting that parents who are complaining should get bottles of champagne.

Secondary information

Type
Proceeding contribution
Reference
714 c356 
Session
2008-09
Chamber / Committee
House of Lords chamber
Subjects
Complaints Children Assessments Curriculum Discipline Capital investment Apprentices Finance Fees and charges Governing bodies Further education Learning disability Educational institutions Local government Qualifications Pre-school education Pupil exclusions Public appointments Standards Teachers Special educational needs Training Vocational guidance Right of search Sixth form colleges Sixth form education Academies Children's centres GCSE Local safeguarding children boards Children's trusts IGCSE Young People's Learning Agency Skills Funding Agency Ofqual Qualifications and Curriculum Development Agency
Legislation
Apprenticeships, Skills, Children and Learning Bill 2008-09
Link
View this Proceeding contribution on www.publications.parliament.uk