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Digital Economy Bill [HL]

My Lords, I did not plan to speak to this amendment but, speaking as a consumer of broadband services, it is quite an inspired amendment, whether or not the Government are sympathetic to it. It is exactly what Ofcom should be doing to allay the frustrations of consumers of broadband services, exactly in the way that the noble Earl, Lord Erroll, described. Many broadband users will have had exactly that experience, where you try to fix someone in this whole chain with responsibility, and wholly fail to do so. I hope that the Minister will be sympathetic, but even if he is not, I hope that Ofcom, when it gets a chance to read this debate, will know and understand some of the frustrations. This is not exceptional. This kind of example is very much a day-to-day situation.