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Written question asked by Rosena Allin-Khan (Labour) on Thursday, 7 December 2023, in the House of Commons. It was due for an answer on Tuesday, 12 December 2023 (named day). It was answered by Kevin Hollinrake (Conservative) on Tuesday, 12 December 2023 on behalf of the Department for Business and Trade.

Postal Services: Standards

Question

To ask the Secretary of State for Business and Trade, what steps she is taking with Royal Mail to improve postal deliveries in Tooting constituency.

Answer

I am aware that Royal Mail continues to have service challenges in some postcode areas. I note that Royal Mail management accepts its performance needs to be much better and has started to address this, for example, by recruiting an additional 3,000 postmen and women so far with a further 500 permanent delivery positions a week going forwards.

Ofcom sets and monitors Royal Mail’s service standards and has powers to investigate and take enforcement action where there are reasonable grounds for concluding Royal Mail has failed to achieve its obligations. I note that the regulator recently fined the business £5.6m for failing to meet its service delivery targets in 2022-23 and has committed to closely monitoring Royal Mail’s performance this year.

Secondary information

Type
Written question
Reference
5877
Session
2023-24
Grouped for answer
Yes
Subjects
Postal services Standards Royal Mail Tooting
Link
View this Written question on www.parliament.uk