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Written question asked by Caroline Voaden (Liberal Democrat) on Wednesday, 13 May 2026, in the House of Commons. It was due for an answer on Monday, 18 May 2026. It was answered by Kate Dearden (Labour) on Friday, 22 May 2026 on behalf of the Department for Business and Trade.

Consumers: Bereavement

Question

To ask the Secretary of State for Business and Trade, whether he has had any recent discussions with industry bodies representing (a) banks, (b) insurers, and (c) utility companies on improving bereavement processes for customers.

Answer

Internal policies relating to bereavement are a matter for individual businesses, but we expect companies to treat consumers with compassion in such circumstances, with many organisations having specialist bereavement advisors to support consumers during such times.

Under consumer legislation, businesses are required to carry out their services with reasonable care and skill, and within a reasonable time. Businesses in regulated sectors may have additional obligations, such as financial organisations which are bound by the Consumer Duty.

My department has not had any recent discussions with organisations about improving bereavement processes. However, we do engage with businesses more generally on consumer protection matters.

Secondary information

Type
Written question
Reference
630
Session
2026-27
Grouped for answer
Yes
Subjects
Consumers Banks Insurance companies Private sector Utilities Bereavement
Link
View this Written question on www.parliament.uk