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Written question asked by Lord Quirk (Crossbench) on Monday, 29 June 2015, in the House of Lords. It was due for an answer on Monday, 13 July 2015. It was answered by Lord O'Neill of Gatley (Conservative) on Thursday, 9 July 2015 on behalf of the Treasury.

Revenue and Customs

Question

To ask Her Majesty’s Government, following the recent closure of the Euston and Lambeth office of HM Revenue and Customs, how many centres remain in (1) London, and (2) the United Kingdom as a whole, where a member of the public can obtain a face-to-face meeting with a revenue official.

Answer

HMRC currently have no walk in centres in any part of the United Kingdom.

Following public consultation, from June 2014, HMRC introduced a new service for customers who need extra help to get their taxes and entitlements right. This replaced the network of walk-in Enquiry Centres. The service can be accessed in a number of different ways and detailed information can be found on Gov.UK.

Where a face-to-face meeting is most appropriate, a new team of mobile advisers will arrange to meet our customers at one of the 336 convenient locations in the community throughout the country, or at their home if a mobility difficulty exists.

Secondary information

Type
Written question
Reference
HL896
Session
2015-16
Related items
Revenue and Customs: Telephone Services
Tuesday, 1 December 2015
Written questions
House of Lords
Subjects
Offices Revenue and Customs
Contains statistics
Yes
Link
View this Written question on www.parliament.uk