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To ask the Secretary of State for Health pursuant to the answer of 19 June 2008, Official Report, column 1160W, on NHS: telecommunications, what assessment has been made of the impact on the provision of radio and entertainment for patients in the event of the contractor ceasing to support the...

Asked by

Paul Burstow (Liberal Democrat)

Answering body

Department of Health

Type

Written questions

Status

Answered

Date

2 July 2008

Reference

214428; 478 c942-3W

House

House of Commons

NHS: Telecommunications

To ask the Secretary of State for Health what assessment his Department has made of the contingency arrangements NHS trusts have made in the event that the supplier of their telecommunications infrastructure for patients is unable to fulfil its contractual obligations.

Asked by

Paul Burstow (Liberal Democrat)

Answering body

Department of Health

Type

Written questions

Status

Answered

Date

19 June 2008

Reference

477 c1159-60W; 210378

House

House of Commons

Dept of Health

To ask the Secretary of State for Health, what his Department's policy is on the cost for patients' friends and relatives of calling patients in hospital through premium rate lines operable through bedside telephones; if he will publish guidance given to NHS trusts on this issue; and if he will...

Asked by

Paul Burstow (Liberal Democrat)

Answering body

Department of Health

Type

Written questions

Status

Answered

Tabled on

14 March 2005

For answer on

5 April 2005

Answered on

5 April 2005

Mr. Burstow: To ask the Secretary of State for Health what his Department's policy is on the cost for patients' friends and relatives of calling patients in hospital through premium rate lines operable through bedside telephones; if he will publish guidance given to NHS trusts on this issue; and if he will make a statement. [222181] Mr. Hutton: Patients in national health service hospitals have requested personal use of a telephone to remain in contact with family and friends. This is provided through the patient power system and over 75,000 beds in NHS trusts have this service. There are four companies licensed to provide these services and they are responsible for all aspects of installation, managing and running the service. Contracts are entered into by individual trusts, which will set out in the contract an agreed schedule of charges, including the cost of incoming calls to patients. Three suppliers, covering 69,000 beds, include a message notifying callers at the outset of the call what the cost will be. The fourth, which provides a service to the remaining 6,000 beds, will shortly be including a similar message at all its sites. Bedside televisions and telephones are an additional service to patients. It is still possible for friends and relatives to contact a hospital through its main switchboard and then be transferred to a nurses' station to enquire about their relative's health. NHS Estates commissioned the British Market Research Bureau to carry out a survey to conduct research into patient and staff satisfaction with the bedside communication and entertainment systems. Over 300 patients and nearly 100 staff were interviewed at six NHS hospitals between October and November 2004. 88 per cent. of patients said that they were satisfied with the services. 95 per cent. of patients chose to pay for services offered. Patients said the most important reason for using the system was to make phone calls without having to ask a member of staff for help or go to a public pay phone. The patient bedside entertainment system provides a vital direct link with the outside world for NHS patients. The results of the recent survey confirm that the service is useful in improving the patient's stay in hospital.

Date

5 April 2005

Reference

432 c1455-6W;432 c1451-2W; 222181

House

House of Commons

Dept of Health

To ask the Secretary of State for Health, how many calls have been made to NHS Direct in each month since November 2001. - Inc table.

Asked by

Paul Burstow (Liberal Democrat)

Answering body

Department of Health

Type

Written questions

Status

Answered

Tabled on

8 June 2004

For answer on

18 June 2004

Answered on

18 June 2004

Mr. Burstow: To ask the Secretary of State for Health how many calls have been made to NHS Direct in each month since November 2001. [178455] Ms Rosie Winterton: The number of calls made to NHS Direct in each month since November 2001 are shown in the table. Number of calls answered by NHS Direct since November 2001 _________________________________________________________________________________________________. Calls answered November 2001 415,845 December 2001 513,741 January 2002 518,375 February 2002 459,305 March 2002 500,547 April 2002 471,551 May 2002 478,767 June 2002 485,061 July 2002 479,096 August 2002 485,296 September 2002 420,017 October 2002 488,856 November 2002 475,026 December 2002 570,227 January 2003 547,872 February 2003 509,293 March 2003 575,946 April 2003 579,994 May 2003 552,749 June 2003 523,997 July 2003 532,447 August 2003 520,148 September 2003 476,102 October 2003 511,835 November 2003 545,826 December 2003 570,349 January 2004 548,523 February 2004 506,112 March 2004 542,014 April 2004 544,879 May 2004 554,454 _________________________________________________________________________________________________. Source: NHS Direct health intelligence unit.

Date

18 June 2004

Reference

178455; 422 c1129W

House

House of Commons

Dept of Health

To ask the Secretary of State for Health, if he will list the 10 most common reasons for calls to NHS Direct over the last year. - Inc table.

Asked by

Paul Burstow (Liberal Democrat)

Answering body

Department of Health

Type

Written questions

Status

Answered

Tabled on

8 June 2004

For answer on

18 June 2004

Answered on

18 June 2004

Mr. Burstow: To ask the Secretary of State for Health if he will list the 10 most common reasons for calls to NHS Direct over the last year. [178479] Ms Rosie Winterton: Information on the most common reasons for calling NHS Direct has only been collected nationally by the NHS Direct health intelligence unit since January 2004. The 10 most common reasons for calls to NHS Direct from January 2004 to March 2004 are shown in the table. 10 most common reasons for calls to NHS Direct, January 2004 to March 2004 _________________________________________________________________________________________________. Algorithm Percentage of overall Abdominal Pain 4.4 Chest Pain 2.3 Headache 2.3 Toothache 2.2 Rash Toddler (Age 1-4 years) 2.1 Fever Toddler (Age 1-4 years) 1.9 Sore Throat 1.9 Ingestion Toxic 1.8 Diarrhoea 1.7 Vomiting 1.7 _________________________________________________________________________________________________. Source: NHS Direct health intelligence unit.

Date

18 June 2004

Reference

178479; 422 c1129-30W

House

House of Commons

Dept of Health

To ask the Secretary of State for Health, how many calls to NHS Direct about access to an NHS dentists there were in each month since November 2001, broken down by (a) emergency, (b) urgent, (c) routine and (d) other calls for (i) England and (ii) each strategic health authority....

Asked by

Paul Burstow (Liberal Democrat)

Answering body

Department of Health

Type

Written questions

Status

Answered

Tabled on

1 April 2004

For answer on

17 May 2004

Answered on

17 May 2004

Mr. Burstow: To ask the Secretary of State for Health how many calls to NHS Direct about access to an NHS dentists there were in each month since November 2001, broken down by (a) emergency, (b) urgent, (c) routine and (d) other calls for (i) England and (ii) each strategic health authority. [166118] Mr. Hutton: Calls to NHS Direct about access to a National Health Service dentist in each month since November 2001 by emergency, urgent, routine and other are shown in the table. This information is not collated centrally for each strategic health authority. Number _________________________________________________________________________________________________. Total Emergency Urgent Routine Not known November 2001 10,922 1,143 2,542 6,546 691 December 2001 10,023 1,456 3,274 4,482 811 January 2002 13,064 1,605 3,078 7,124 1,257 February 2002 10,316 1,073 2,902 5,535 806 March 2002 13,336 1,061 3,849 6,742 1,684 April 2002 15,472 1,666 4,241 8,322 1,243 May 2002 15,693 1,506 4,287 8,361 1,539 June 2002 14,726 1,551 4,598 7,145 1,432 July 2002 16,032 1,539 4,164 8,827 1,502 August 2002 15,797 1,584 4,646 8,303 1,264 September 2002 14,862 1,387 3,886 8,229 1,360 October 2002 15,912 1,409 3,457 9,671 1,375 November 2002 15,770 1,456 3,381 9,505 1,428 December 2002 14,629 1,729 4,308 7,149 1,443 January 2003 17,860 1,614 3,648 10,952 1,646 February 2003 13,576 1,220 3,075 7,968 1,313 March 2003 15,325 1,416 3,407 9,093 1,409 April 2003 15,863 1,399 3,510 9,446 1,508 May 2003 16,257 1,471 3,977 9,307 1,502 June 2003 17,404 1,563 3,823 10,485 1,533 July 2003 19,012 1,581 4,192 10,723 2,516 August 2003 18,016 1,806 4,201 10,471 1,538 September 2003 19,472 1,708 4,117 11,350 2,297 October 2003 19,829 1,529 3,733 10,905 3,662 January 2004 19,702 1,462 3,613 12,726 1,901 February 2004 18,258 1,575 3,653 11,312 1,718 _________________________________________________________________________________________________.

Date

17 May 2004

Reference

166118; 421 c794W

House

House of Commons

Dept of Health

To ask the Secretary of State for Health, how many calls have been received by the International Nurse Advice Line in each month since the scheme was started. - Inc table.

Asked by

Paul Burstow (Liberal Democrat)

Answering body

Department of Health

Type

Written questions

Status

Answered

Tabled on

29 April 2003

For answer on

12 June 2003

Answered on

12 June 2003

Mr. Burstow: To ask the Secretary of State for Health how many calls have been received by the International Nurse Advice Line in each month since the scheme was started. [111043] Mr. Hutton: The national health service international nurses advice line received the following number of calls since the scheme began. Many calls are made on behalf of more than one nurse. _________________________________________________________________________________________________. Number of calls received July 2002 0 August 2002 1 September 2002 33 October 2002 28 November 2002 11 December 2002 39 January 2003 50 February 2003 30 March 2003 16 April 2003 22 Total 102 _________________________________________________________________________________________________.

Date

12 June 2003

Reference

111043; 406 c1074W;406 c1078W

House

House of Commons

Dept of Health

To ask the Secretary of State for Health, how many calls NHS Direct has received from callers reporting adverse drug reactions since 1st January.

Asked by

Paul Burstow (Liberal Democrat)

Answering body

Department of Health

Type

Written questions

Status

Answered

Date

19 March 2003

Reference

102525; 401 c848W

House

House of Commons

Dept of Health

To ask the Secretary of State for Health, pursuant to his Answer of 5th February 2003 at 399 c317W, on the overseas nurse advice line, if he will break down the calls received by the helpline by (a) type of query and (b) length of call; what records are kept...

Asked by

Paul Burstow (Liberal Democrat)

Answering body

Department of Health

Type

Written questions

Status

Answered

Date

4 March 2003

Reference

99682; 400 c1002-3W;400 c992W

House

House of Commons

Dept of Health

To ask the Secretary of State for Health, pursuant to his Answer of 17th December 2002, at 396 c794W, on the international advice line, how many calls were received on 08458 50588 in (a) December 2002 and (b) January 2003. - Includes figures.

Asked by

Paul Burstow (Liberal Democrat)

Answering body

Department of Health

Type

Written questions

Status

Answered

Date

24 February 2003

Reference

97342; 400 c369-70W;400 c368W

House

House of Commons

FLAT-RATE PRICING FOR THE INTERNET

That this House supports the introduction of flat-rate pricing for access to the Internet; recognises that this offers users a fixed price per month including both the telephone and Internet service provider's costs; and notes that the introduction of flat-rate pricing will increase consumer choice and provide users, especially parents,...

Primary sponsor

Derek Wyatt (Labour)

Type

Early day motions

Date

9 December 1999

Reference

178

House

House of Commons

Dept of Trade and Industry

To ask the Secretary of State for Trade and Industry, pursuant to his Answer on 20th July 1999 at 335 c470W, concerning textphones, what assessment he has made of the signage and accessibility of the public textphone network.

Asked by

Paul Burstow (Liberal Democrat)

Answering body

Department of Trade and Industry

Type

Written questions

Status

Answered

Date

27 July 1999

Reference

93313; 336 c325-6W

House

House of Commons

Dept of Trade and Industry

To ask the Secretary of State for Trade and Industry, pursuant to his Answer of 12th July, Official Report, column 42, concerning public textphones, for what reasons BT's plans have been superseded; and how many public textphones he estimates will be in service in 2000. - Inc figures. (Holding answer...

Asked by

Paul Burstow (Liberal Democrat)

Answering body

Department of Trade and Industry

Type

Written questions

Status

Answered

Date

20 July 1999

Reference

91946; 335 c470W;335 c472W

House

House of Commons

Dept of Trade and Industry

To ask the Secretary of State for Trade and Industry, pursuant to his Answer of 28th June, Official Report, 334 c33W, concerning public textphones, what factors underlie the difference between the figures provided and those in the Answer of 17th November 1997, Official Report, 301 c52W; what assessment he has...

Asked by

Paul Burstow (Liberal Democrat)

Answering body

Department of Trade and Industry

Type

Written questions

Status

Answered

Date

12 July 1999

Reference

90451; 335 c42W

House

House of Commons

AVAILABILITY OF PUBLIC TEXTPHONES

That this House believes that the current nationwide provision of 84 public text phones is inadequate; notes that in the past two years there has been no increase in the number of public textphones; is concerned that plans to increase the number of public textphones to 400 by 2000 have...

Primary sponsor

Paul Burstow (Liberal Democrat)

Type

Early day motions

Date

6 July 1999

Reference

789

House

House of Commons

Dept of Trade and Industry

To ask the Secretary of State for Trade and Industry, what is the current number of public textphones; and what plans Her Majesty's Government has to increase the level of provision. - Includes figures.

Asked by

Paul Burstow (Liberal Democrat)

Answering body

Department of Trade and Industry

Type

Written questions

Status

Answered

Date

28 June 1999

Reference

334 c33W; 88411

House

House of Commons

Librarians' tools

Type

House

Session

Year

Department

Member

Primary member

Answering member

Legislative stage

Legislation

Subject

Publisher