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To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 6 March to Question 152230 on Department for Work and Pensions: Publications, what recent assessment his Department made of the effectiveness of Touchbase at communicating Department activity to Job Centre Plus staff.
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 6 March to Question 152230 on Department for Work and Pensions: Publications, what recent assessment his Department made of the effectiveness of Touchbase at communicating Department activity to Job Centre Plus staff.
Touchbase is a weekly email newsletter from the Department for Work and Pensions which provides links to new and updated information on GOV.UK and other websites. It is the primary communication channel for DWP to a wide range of external stakeholders from diverse organisations across the UK who work with, support and advise our customers.
While Touchbase is not produced for Jobcentre Plus staff or Universal Credit claimants, DWP has a comprehensive internal communications programme which ensures that colleagues across the organisation are aware of the department’s priorities and the individual initiatives to deliver them.
The topics covered in Touchbase will routinely be part of this internal communications programme.
To ask the Secretary of State for Work and Pensions, how many job starts have been recorded by (a) Pontefract, (b) Partick, and (c) Coalville Job Centre Plus in each month since January 2021; and if he will provide a breakdown by month.
To ask the Secretary of State for Work and Pensions, how many job starts have been recorded by (a) Pontefract, (b) Partick, and (c) Coalville Job Centre Plus in each month since January 2021; and if he will provide a breakdown by month.
As the pilot started on 27th February, it is too early to report on the number of participants in the Additional Jobcentre Support pilot. The Department will monitor the pilot internally on an ongoing basis. The evaluation strategy is being finalised and the Department is currently considering what information will be released and when.
To ask the Secretary of State for Work and Pensions, what recent assessment he has made of the ability of claimants to afford to travel to their Job Centre Plus for daily appointments.
To ask the Secretary of State for Work and Pensions, what recent assessment he has made of the ability of claimants to afford to travel to their Job Centre Plus for daily appointments.
To ensure that claimants can attend these appointments, our Work Coaches will continue to tailor support based on the claimant’s needs and the eligibility criteria set for the pilot.
Claimants can request to be reimbursed for additional travel costs to Jobcentre appointments, over and above their weekly/fortnightly attendance, during the two-week period of intensive support using the flexible support fund. This follows our usual process.
To ask the Secretary of State for Work and Pensions, how many job starts were recorded by each Job Centre Plus site participating in the Additional Jobcentre Support pilot in each month since their establishment.
To ask the Secretary of State for Work and Pensions, how many job starts were recorded by each Job Centre Plus site participating in the Additional Jobcentre Support pilot in each month since their establishment.
As the pilot started on 27th February, it is too early to report on the number of participants in the Additional Jobcentre Support pilot. The Department will monitor the pilot internally on an ongoing basis. The evaluation strategy is being finalised and the Department is currently considering what information will be released and when.
To ask the Secretary of State for Work and Pensions, how many people participated in the Additional Jobcentre Support pilot at each pilot site.
To ask the Secretary of State for Work and Pensions, how many people participated in the Additional Jobcentre Support pilot at each pilot site.
As the pilot started on 27th February, it is too early to report on the number of participants in the Additional Jobcentre Support pilot. The Department will monitor the pilot internally on an ongoing basis. The evaluation strategy is being finalised and the Department is currently considering what information will be released and when.
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 11 March to Questions 167206 and 167207, how many kickstart placements (a) have started and (b) are currently advertised as vacancies via Jobcentres in each (i) region and (ii) nation of the UK.
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 11 March to Questions 167206 and 167207, how many kickstart placements (a) have started and (b) are currently advertised as vacancies via Jobcentres in each (i) region and (ii) nation of the UK.
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 11 March to Questions 167206 and 167207, how many kickstart placements (a) have started and (b) are currently advertised as vacancies via Jobcentres in each local authority district.
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 11 March to Questions 167206 and 167207, how many kickstart placements (a) have started and (b) are currently advertised as vacancies via Jobcentres in each local authority district.
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 11 March to Question 167206 and 167207, how many kickstart placements (a) have started and (b) are currently advertised as vacancies via Jobcentres in each constituency.
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 11 March to Question 167206 and 167207, how many kickstart placements (a) have started and (b) are currently advertised as vacancies via Jobcentres in each constituency.
I refer the honourable member to the answer given for PQ 157063.
Over 150,000 jobs have been approved for the Department of Work and Pensions’ Kickstart scheme. Over 50,000 of these jobs have been made available for young people, including almost 6,000 jobs started.
To ask the Secretary of State for Work and Pensions, how many kickstart placements (a) have started and (b) are currently advertised as vacancies via Jobcentres in each (i) constituency, (ii) local authority district and (iii) region and nation as at 8 March 2021.
To ask the Secretary of State for Work and Pensions, how many kickstart placements (a) have started and (b) are currently advertised as vacancies via Jobcentres in each (i) constituency, (ii) local authority district and (iii) region and nation as at 8 March 2021.
I refer the honourable member to the answer given for PQ 165550
To ask the Secretary of State for Work and Pensions, how many full-time equivalent work coaches her Department employs; and what the average caseload is for each full-time equivalent work coach as at 24 February 2021.
To ask the Secretary of State for Work and Pensions, how many full-time equivalent work coaches her Department employs; and what the average caseload is for each full-time equivalent work coach as at 24 February 2021.
The department employs 20217 Work Coaches and their average workload for IWS (Intensive Work Search) cases is 180. These figures were correct at the date of the last reporting period which was 31 January 2021 for the number of Work Coaches employed and 21 February 2021 for the average caseload. We are currently recruiting an additional 13,500 Work Coaches which we are on track to achieve by the end of the financial year.
To ask the Secretary of State for Work and Pensions, how many full-time equivalent work coaches her Department employs; and what the average caseload is for each full-time equivalent work coach.
To ask the Secretary of State for Work and Pensions, how many full-time equivalent work coaches her Department employs; and what the average caseload is for each full-time equivalent work coach.
The department employs 19457 Work Coaches and their average workload for IWS (Intensive Work Search) cases is 190.19. These figures were correct at the date of the last reporting period which was 31 December 2020 and 10 January 2021.
To ask the Secretary of State for Work and Pensions, what her Department's policy is on the frequency with which work coaches are expected to meet clients on universal credit.
To ask the Secretary of State for Work and Pensions, what her Department's policy is on the frequency with which work coaches are expected to meet clients on universal credit.
The frequency of interventions that Universal Credit Work Coaches undertake with claimants is determined by the individual circumstances of the claimant, the duration of their claim, and the level of support required at that particular time. Since Covid restrictions began earlier this year, claimants have been supported by Work Coaches applying a more flexible approach, using their knowledge of the customer and the local situation to determine whether support should be provided in person, by phone or through digital channels. Our job centres have remained open so that vulnerable customers needing face to face support have been able to access it.
To ask the Secretary of State for Work and Pensions, how many full-time equivalent work coaches stopped working for her Department in each of the last 12 months.
To ask the Secretary of State for Work and Pensions, how many full-time equivalent work coaches stopped working for her Department in each of the last 12 months.
The number of full-time equivalent Work Coaches to have left the department in each of the last 12 months is below: -
Nov-19 | 12.86 |
|
Dec-19 | 62.22 |
|
Jan-20 | 47.36 |
|
Feb-20 | 51.30 |
|
Mar-20 | 62.44 |
|
Apr-20 | 49.68 |
|
May-20 | 45.63 |
|
Jun-20 | 45.85 |
|
Jul-20 | 50.18 |
|
Aug-20 | 74.70 |
|
Sep-20 | 79.26 |
|
Oct-20 | 54.49 |
|
Total 635.96
To ask the Secretary of State for Work and Pensions, how many full-time equivalent work coaches her Department employs; how many new work coaches were recruited in October 2020; and what the average caseload is for each full-time equivalent work coach.
To ask the Secretary of State for Work and Pensions, how many full-time equivalent work coaches her Department employs; how many new work coaches were recruited in October 2020; and what the average caseload is for each full-time equivalent work coach.
The current number of Work Coaches employed is 15028 which includes 2194 recruited in October 2020. The average caseload for each full-time equivalent Work Coach is 280.25, this includes the light touch cases were some of the customers are already in work. However, the average caseload where the customer is on an intensive work search programme is just over 180.
To ask the Secretary of State for Work and Pensions, what discussions she has had with local jobcentres on the length of time it takes to conduct pre-employment security checks for jobs in the aviation industry.
To ask the Secretary of State for Work and Pensions, what discussions she has had with local jobcentres on the length of time it takes to conduct pre-employment security checks for jobs in the aviation industry.
Discussions on the specific recruitment needs of the aviation sector are happening at a local level where airports are situated, and nationally by our National Employer and Partnership Team. As part of our placed based approach we tailor the support required to meet local employer’s needs, and where pre-employment checks have been identified as a potential issue the District teams have proactively taken steps to address this. For example, in West London they build pre-employment security checks into the screening process for airport based opportunities; in Manchester a series of upskilling sessions were delivered to Work Coaches, including an overview of pre-employment requirements for working at the airport.
We have had a number of conversations with employers and their representatives across all sectors for the launch of the Kickstart Scheme. Whilst the responsibility for undertaking security and other pre-employment checks rests with those parties, the Department will fund a ‘start up’ payment of £1500 for each placement approved which would assist with the costs of such checks.
To ask the Secretary of State for Work and Pensions, how many full-time equivalent work coaches her Department employs, (b) how many new work coaches (i) were recruited in September and (ii) have been recruited to date in October 2020 and (c) how many full-time equivalent work coaches are being...
To ask the Secretary of State for Work and Pensions, how many full-time equivalent work coaches her Department employs, (b) how many new work coaches (i) were recruited in September and (ii) have been recruited to date in October 2020 and (c) how many full-time equivalent work coaches are being...
All Work Coaches within DWP are trained to help individual customers with their work search activity. As part of the Youth Offer, launched earlier this year we have introduced the role of the Youth Employability Coach to support those young people in receipt of Universal Credit who are furthest away from the labour market and require support to overcome multiple barriers to work.
Our local leaders are using their place based plans to establish the resource required to deliver all elements of the Youth Offer including the 13-week intensive support programme for all young people making a new claim to UC, alongside deployment of experienced Work Coaches into our network of Youth Hubs.
At the end of September 2020 circa 15,000 Full Time Equivalent Work Coaches were employed by the Department. We are on target to recruit 4,500 Work Coaches by end of October.
To ask the Secretary of State for Work and Pensions, how many full-time equivalent work coaches are employed by her Department in each region.
To ask the Secretary of State for Work and Pensions, how many full-time equivalent work coaches are employed by her Department in each region.
The total number of full-time equivalent Work Coaches employed by the Department is 14,007, broken down as follows:
Central England and Wales – 3,603
North of England – 3,852
Scotland – 1,414
South of England – 5,138
To ask the Secretary of State for Work and Pensions, what estimate she has made of the average number of claimants each work coach is supporting in each region.
To ask the Secretary of State for Work and Pensions, what estimate she has made of the average number of claimants each work coach is supporting in each region.
The size of a Work Coach caseload varies as it is dependent on a number of factors, including the level of customer support required, the needs of the local labour market, the Work Coach working pattern and each claimant’s Labour Market Regime.
The Department continually assesses the service being offered to customers and staff numbers, including the number of Work Coaches, are kept under constant review.
To ask the Secretary of State for Work and Pensions, whether she plans to review her Department's policy on face-to-face appointments at job centres for (a) 18-24 year olds and (b) other people during the application of covid-19 restrictions requiring staff to work from home where possible.
To ask the Secretary of State for Work and Pensions, whether she plans to review her Department's policy on face-to-face appointments at job centres for (a) 18-24 year olds and (b) other people during the application of covid-19 restrictions requiring staff to work from home where possible.
In line with Public Health guidance and with safety measures in place across the Jobcentre network, face-to-face appointments can be booked with claimants who will benefit from this support, including young people. Updated guidance has been issued to Jobcentres and is reviewed regularly.
Our teams are designated as key workers, determined to serve our communities face-to-face, over the phone and online. As we double the number of Work Coaches, we will continue to expand our multi-channel engagement with claimants, including booking appointments across our network to support people face-to-face where they need it.
To ask the Secretary of State for Work and Pensions, if she will make it her policy only to permit urgent face-to-face jobcentre appointments to take place during the application of covid-19 restrictions requiring staff to work from home where possible.
To ask the Secretary of State for Work and Pensions, if she will make it her policy only to permit urgent face-to-face jobcentre appointments to take place during the application of covid-19 restrictions requiring staff to work from home where possible.
In line with Public Health guidance and with safety measures in place across the Jobcentre network, face-to-face appointments can be booked with claimants who will benefit from this support, including young people. Updated guidance has been issued to Jobcentres and is reviewed regularly.
Our teams are designated as key workers, determined to serve our communities face-to-face, over the phone and online. As we double the number of Work Coaches, we will continue to expand our multi-channel engagement with claimants, including booking appointments across our network to support people face-to-face where they need it.