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To ask the Secretary of State for Business and Trade, what recent assessment he has made of his Department's fulfilment of its responsibility to support the Competition and Markets Authority to deliver the Government's objectives for competition and consumer policy.
To ask the Secretary of State for Business and Trade, what recent assessment he has made of his Department's fulfilment of its responsibility to support the Competition and Markets Authority to deliver the Government's objectives for competition and consumer policy.
I and my officials work closely with the Competition and Markets Authority (CMA) including a regular dialogue with its new Chair and Chief Executive to ensure the independent regulator has the tools it needs to continue to improve competition in the UK to the benefit of the UK consumer.
The Government will introduce the Digital Markets, Competition and Consumer Bill into Parliament this session. The Bill will support our goals of improving competition in the UK and ensuring consumers are protected by enhancing the CMA’s powers.
To ask the Secretary of State for Business, Energy and Industrial Strategy, when the Consumer White Paper will be published, and whether that paper will include improved protections for online ticket purchases.
To ask the Secretary of State for Business, Energy and Industrial Strategy, when the Consumer White Paper will be published, and whether that paper will include improved protections for online ticket purchases.
We intend to bring forward a comprehensive package for consumers as soon as possible. This will ensure consumers continue to enjoy competitive prices, quality products and services and that vulnerable consumers are treated fairly.
There is statutory protection for online ticket purchases and enforcement action is being taken where necessary.
To ask the Secretary of State for Digital, Culture, Media and Sport, pursuant to Answer of 10 July 2018 to Question 160146 on Ticketmaster, how many consumers were affected by Ticketmaster's recent data breach.
To ask the Secretary of State for Digital, Culture, Media and Sport, pursuant to Answer of 10 July 2018 to Question 160146 on Ticketmaster, how many consumers were affected by Ticketmaster's recent data breach.
Ticketmaster have released details about the data incident which stated that 5% of its global customer base had been affected and those affected have been contacted by the company with details on how to reset passwords. The National Cyber Security Centre (NCSC) has issued advice to customers of Ticketmaster which includes guidance on changing passwords which is freely available on the NCSC website. The Information Commissioner's Office (ICO) is in regular contact with Ticketmaster, and their investigation into this matter is ongoing. The ICO will provide further detail on the incident on conclusion of their investigation.
To ask the Secretary of State for Business, Energy and Industrial Strategy, what additional funding has been allocated to National Trading Standards to enforce relevant consumer legislation on secondary ticketing in (a) 2017-18, (b) 2018-19 and (c) 2019-20.
To ask the Secretary of State for Business, Energy and Industrial Strategy, what additional funding has been allocated to National Trading Standards to enforce relevant consumer legislation on secondary ticketing in (a) 2017-18, (b) 2018-19 and (c) 2019-20.
National Trading Standards have been tasked with investigating potential enforcement cases against sellers and secondary ticketing websites that do not comply with legislation from within their current and forthcoming annual budgets.
The Department for Business, Energy and Industrial Strategy provides National Trading Standards with £13.25m per year for the coordination of regional and national Trading Standards activity in England and Wales. The National Trading Standards Board has allocated £300,000 towards investigation work on ticketing for this current financial year but has not yet allocated budgets for 2018-19 and 2019-20.
To ask the Secretary of State for Business, Energy and Industrial Strategy, if his Department will publish the evidence collected by the Competition and Markets Authority supporting its compliance review into consumer protection law in the online secondary tickets market which was published on 19 December 2016.
To ask the Secretary of State for Business, Energy and Industrial Strategy, if his Department will publish the evidence collected by the Competition and Markets Authority supporting its compliance review into consumer protection law in the online secondary tickets market which was published on 19 December 2016.
The Competition and Markets Authority is an independent enforcement body and draws on a range of sources when carrying out such investigations. The Department does not hold this information.
May I too wish the hon. Lady well in the reshuffle? We worked closely together on early intervention policy, and I know how committed she is to that.
My constituent Margaret Graham recently attended my surgery. She was at her wits’ end over protracted dealings with her energy supplier, npower, which has continually failed her since it made a huge error resulting in a very large overpayment. Since my intervention it has apologised and offered £150 in compensation, but this has been going on since 2013. Can the Minister assure me and the House that energy companies will treat their customers fairly and with respect, and does she agree that they should be held fully to account for their failings?
May I too wish the hon. Lady well in the reshuffle? We worked closely together on early intervention policy, and I know how committed she is to that.
My constituent Margaret Graham recently attended my surgery. She was at her wits’ end over protracted dealings with her energy supplier, npower, which has continually failed her since it made a huge error resulting in a very large overpayment. Since my intervention it has apologised and offered £150 in compensation, but this has been going on since 2013. Can the Minister assure me and the House that energy companies will treat their customers fairly and with respect, and does she agree that they should be held fully to account for their failings?
I completely agree with the hon. Lady—she is exactly right. Energy suppliers must behave properly towards their customers. There are too many complaints and not a good enough service, and that has to change.
That this House deplores the extortionate costs of confectionery and drinks at many cinemas; condemns cinemas which remove customers for attempting to consume confectionery and drinks purchased outside; dismisses the notion that reducing prices of confectionery and drinks would automatically increase ticket prices; urges the Office of Fair Trading to investigate the high cost of confectionery and drinks in cinemas; and further supports a fairer deal for the public which would increase the number of visitors to cinemas and encourage wider support for the UK film industry.
That this House deplores the extortionate costs of confectionery and drinks at many cinemas; condemns cinemas which remove customers for attempting to consume confectionery and drinks purchased outside; dismisses the notion that reducing prices of confectionery and drinks would automatically increase ticket prices; urges the Office of Fair Trading to...
That this House recognises that the average UK household uses 21 batteries a year, which generates 20,000 to 30,000 tonnes of waste batteries of which fewer than 1,000 tonnes are recycled; believes greater steps should be taken by manufacturers, retailers and consumers to increase the use of rechargeable batteries; congratulates the Sunderland Echo and its partners Wear1 on their Recharging the City campaign; and encourages hon. Members to follow the fine example set by the campaign and promote the use of rechargeable batteries in their constituencies.
That this House recognises that the average UK household uses 21 batteries a year, which generates 20,000 to 30,000 tonnes of waste batteries of which fewer than 1,000 tonnes are recycled; believes greater steps should be taken by manufacturers, retailers and consumers to increase the use of rechargeable batteries; congratulates...
That this House recognises that people are purchasing goods and services online in increasingly large numbers; notes with concern that post-sales complaints are often not as easy to make electronically as the original purchases; further notes that this may unfairly reduce the volume of complaints and the chances of redress and makes it easier to take advantage of customers; further notes that Easyjet is one of the main providers of cheap flights, which are popular with consumers; regrets that Easyjet does not provide an email address for such purposes and directs its customers to use either a premium rate telephone number or to post complaints to its head office; calls on online-based companies such as Easyjet to improve the ability of their customers to communicate with the company after sales by at least publishing an email address for this purpose so that redress for poor service is made less complicated and expensive; and welcomes the initiative of the hon. Member for Gateshead East and Washington West in seeking to establish an all-party parliamentary group which aims to ensure air passengers are made fully aware of their rights and responsibilities, are treated fairly and are able to obtain effective redress.
That this House recognises that people are purchasing goods and services online in increasingly large numbers; notes with concern that post-sales complaints are often not as easy to make electronically as the original purchases; further notes that this may unfairly reduce the volume of complaints and the chances of redress...
That this House recognises that people are purchasing goods and services online in increasingly large numbers but that post-sales complaints are often not as easy to make electronically as the original purchases, which may unfairly reduce the volume of complaints and the chances of redress or could make it easier to fleece customers; notes that Ryanair is one of the main providers of cheap flights, which are popular with consumers; regrets that Ryanair has no plans to provide an email address for such purposes and directs its customers to use either a telephone number which costs 10 pence per minute or to post or fax complaints to its head office in Dublin; calls upon online-based companies such as Ryanair to improve the ability of their customers to communicate with the company after sales by at least publishing an email address for this purpose so that redress for poor service is made less complicated and expensive; and further notes, in the meantime, that Caroline Green, Head of Customer Services for Ryanair can be contacted at greenc@ryanair.com and that the geographical telephone number for its head office in Dublin is 00 353 18121212, which is cheaper than its high tariff 0871 number.
That this House recognises that people are purchasing goods and services online in increasingly large numbers but that post-sales complaints are often not as easy to make electronically as the original purchases, which may unfairly reduce the volume of complaints and the chances of redress or could make it easier...