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NHS Redress Bill [Lords]

Does my hon. Friend agree that Opposition Members again fundamentally misunderstand our constituents’ position? It is not the case that they do not want to complain to the relevant trust, that they do not want the trust to investigate itself or that they want immediate redress through an independent arbiter. My constituents want to complain to the trust that has done what they perceive to be wrong. They want the people responsible to take them seriously, consider the complaint in depth, find the solutions and provide some answers. The Bill simply creates a process and provides a huge array of tools to enable trusts to do that. That is the purpose of the measure, which Opposition Members have fundamentally failed to understand throughout our proceedings.