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Health and Social Care Bill

I warmly support the two amendments. A moment or two ago, in response to the noble Lord, Lord Lipsey, the Minister read out a mind-boggling list of responsibilities with which the chairman of the new organisation would have to deal. Every single one was very wide and very important. In fact, when he said it, I wondered how on earth any person was going to do that three days a week, but that may be something for the future. I am, however, concerned that unless the users are clearly harnessed into this work, the commission will not be working on all the information that should be available to it. Surely only the users can know exactly what is going on on the ground. I have seen with my own eyes allegations made by patients about their treatment being totally ignored and put down by the National Health Service people. Unless we ask the users and listen to what they say in the way in which the amendments suggest, the people in charge of the commission will not be able to carry out what all of us here hope they will be able to carry out.