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Royal Mail

The frustration of the situation is that everyone says that they are up for change in the face of the technological revolution to which the right hon. and learned Gentleman refers, but when it comes down to it, attempts to implement change are constantly frustrated by disputes. It is absolutely true that Royal Mail and its workers must get beyond that pattern if we are to have a prosperous postal service in future and to maintain the universal service that, as a social glue, is so important to the whole country.