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Royal Mail: Industrial Dispute

Of course, I quite understand and sympathise with the noble Baroness’s point of view and predicament, but HMRC will be able to tell where strike action has occurred and where it has affected the collection and onward dispatch of its forms. I think that she and other noble Lords can rely on the understanding and sensitivity that we have come to associate with HMRC, in what, let us hope, is still an avoidable storm.