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Written question asked by Mark Hendrick (Labour) on Friday, 6 November 2015, in the House of Commons. It was due for an answer on Monday, 16 November 2015 (named day). It was answered by David Gauke (Conservative) on Monday, 16 November 2015 on behalf of the Treasury.


Revenue and Customs: Preston

Question

To ask Mr Chancellor of the Exchequer, pursuant to his Answer of 30 October 2015 to Question 13346, if he will make it his policy to introduce a dedicated team at the tax credit office in Preston constituency to deal with tax credit cases referred to them by hon. Members.

Answer

HM Revenue and Customs (HMRC) already has three units which deal specifically with representations from hon. Members in relation to their constituents’ concerns: a dedicated MP hotline for Tax Credits, an MP complaints team that deals with tax credit complaints, and an HMRC Ministerial correspondence team.


The dedicated MP hotline is a telephone helpline to assist MPs, MEPs, MSPs, Welsh Assembly Members and their staff when dealing with constituents’ Tax Credit issues. Advisors deal with around 11,500 calls per year.




Secondary information

Type
Written question
Reference
15228
Session
2015-16
Related items
Revenue and Customs: Staff
Friday, 30 October 2015
Written questions
House of Commons
Subjects
Staff Welfare tax credits Preston Revenue and Customs
Link
View this Written question on www.parliament.uk