Written question asked by Joe Robertson (Conservative) on Thursday, 4 June 2026, in the House of Commons. It was due for an answer on Tuesday, 9 June 2026 (named day). A holding answer was provided on Tuesday, 9 June 2026. A substantive answer was provided by Keir Mather (Labour) on Monday, 15 June 2026 on behalf of the Department for Transport.
Thameslink Line: WhatsApp
- Question
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To ask the Secretary of State for Transport, what she plans to implement the timeline is for launching the WhatsApp passenger support service during disruptions to Thameslink services; and what assessment she has made of the staffing levels required to ensure timely responses to passengers using it.
- Answer
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GTR will introduce WhatsApp as a customer support channel, in phases over summer and autumn 2026.
This will happen via a 1 to 1 chat function, providing customer relations support and broadcast messaging to improve real time information delivery.
The improvements that GTR are making to the support they provide to customers will be delivered by the existing teams within GTR.
Secondary information
- Type
- Written question
- Reference
- 7080
- Session
- 2026-27
- Subjects
- Staff Travel information Thameslink line WhatsApp
- Contains statistics
- Yes
- Link
- View this Written question on www.parliament.uk
Librarians' tools
- Timestamp
- 2026-06-15 11:18:37 +0100
- URI
- http://data.parliament.uk/writtenparliamentaryquestion/commons/2026-27/7080
- In Indexing
- http://indexing.parliament.uk/Content/Edit/1?uri=http://data.parliament.uk/writtenparliamentaryquestion/commons/2026-27/7080
- In Solr
- https://search.parliament.uk/claw/solr/?id=http://data.parliament.uk/writtenparliamentaryquestion/commons/2026-27/7080