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Deposited paper deposited in the House of Commons by the Department for Work and Pensions on Thursday, 9 February 2006. The commitment to deposit was made on Wednesday, 8 February 2006.

Deposited Paper DEP 06/364

Document containing customer satisfaction statistics and mystery shopper reports for Jobcentre Plus, The Pension Service, and Disability and Carers Service (DCS). I. The Disability and Carers Service customer service survey 2003/2004. Final report May 2004. 59 p. II. DCS measurement of customer service report, 01 April 2002 to 31 March 2003. 9 p. III. DCS measurement of customer service report for 2003 - 2004. 9 p. IV. DCS measurement of customer service report for 2004/2005. 8 p. V. Jobcentre Plus Mystery Shopping national report, 2002/2003. 5 p. VI. Jobcentre Plus Mystery Shopping national report, 2003/2004. 3 p. VII. Jobcentre Plus Mystery Shopping national report, 2004/2005. 3 p. VIII. The Pension Service, 2004/05, and 2005/06. 2 p.

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Secondary information

Type
Deposited paper
Reference
DEP 06/364 
Originated on
Saturday, 1 May 2004
Author
Department for Work and Pensions
Related items
Social Services/Benefits (Public Bodies)
Wednesday, 8 February 2006
Written questions
House of Commons
Subjects
Disability Disability living allowance Consumers Carers Executive agencies Attendance allowance Carers' benefits Jobcentre Plus Monitoring Market research Social security benefits Standards Surveys Pension Service Non-contributory benefits Disability and Carers Service
Library location
Lords Library: HINF 2006/323