---

Consumers, Estate Agents and Redress Bill [Lords]

I welcome that intervention. Later, I hope to discuss Ofgem, because there are many lessons to be learned. I will give my reasons for saying that at the appropriate time. The hon. Gentleman undoubtedly has a point, and when we had a debate on the same issue in Westminster Hall a few weeks ago, that point was rightly raised several times. I am concerned that the new NCC will not have sufficient resources to deal with all the cases involving vulnerable consumers that emerge, and I would like reassurance on that point. Will the new NCC have the capability to help all those who genuinely fall into that category? Some estimate that people in that category account for about 21,000 cases a year.