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Consumers, Estate Agents and Redress Bill [Lords]

Again, I disagree with the Minister. Access to redress does not appear to be contingent on introducing all the watchdogs in phase 1. There are mechanisms to deal with this issue. I must stress that implementation matters, as the Government must surely have learned across a wide variety of public services. Yes, the policy needs to be correct, as do the strategy and the framework, but as far as the consumer is concerned, implementation is everything. We are talking about 2,500 post office closures, but those are just the compulsory closures. We have not yet discussed the number of voluntary closures that might take place, particularly as Government business shifts away from the Post Office, making it less attractive for quite a number of postmistresses and postmasters to continue in their business. Presumably, they will be replaced by some kind of outreach service, and there will be sets of issues around all of that. The timing is particularly awful.