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Call Centre Activity

My hon. Friend knows about the importance of the sector to us in Wales, with 30,000 jobs based in the south-east corner of the country. Does my hon. Friend agree that with the inevitable growth of offshoring, a far more robust regulatory regime is needed? The hon. Member for Norwich, North (Dr. Gibson) agrees, and so do I. My hon. Friend has read the same reports as I have about illegal buying and selling of personal information in India. Does she agree that the fundamental point for consumers is local knowledge and information? When one represents a constituency such as mine, which includes towns with colourful names such as Pontrhydfendigaid and Aberystwyth, and which adjoins constituencies with towns such as Machynlleth, local knowledge that responds to customer need is important.