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Call Centre Activity

Secondary information

Type

Parliamentary proceeding

Reference

450 c349-66WH 

Session

2005-06

Department

Department of Trade and Industry

Chamber / Committee

Westminster Hall

Proceeding contributions

Ian Gibson | 450 c349-54WH (Link to this contribution) Thank you, Mr. Olner. That was observant at this time of the morning. I present the debate with hea...

Baroness Burt of Solihull | 450 c354-5WH (Link to this contribution) I echo all the points that the hon. Member for Norwich, North (Dr. Gibson) has made, and I congratul...

Show all contributions (23)

Speaker | 450 c349WH (Link to this contribution) Just for the record, because I noticed some bemused faces, we are going by the time on the annunciat...

Speaker | 450 c355WH (Link to this contribution) Order. We must return to the speech.

Mark Williams | 450 c355WH (Link to this contribution) My hon. Friend knows about the importance of the sector to us in Wales, with 30,000 jobs based in th...

Charles Hendry | 450 c356-60WH (Link to this contribution) I start by congratulating the hon. Member for Norwich, North (Dr. Gibson) on securing this debate an...

Baroness Burt of Solihull | 450 c355-6WH (Link to this contribution) I am grateful to my hon. Friend the Member for Ceredigion (Mark Williams) for his informed intervent...

Bob Spink | 450 c361WH (Link to this contribution) I apologise for arriving late—I was detained on my way here. Does the Minister agree that call centr...

Jim Fitzpatrick | 450 c360WH (Link to this contribution) It is a pleasure to see you in the Chair, Mr. Olner, and I congratulate my hon. Friend the Member fo...

Jim Fitzpatrick | 450 c361-2WH (Link to this contribution) The hon. Gentleman raises a similar point to that made by the hon. Member for Solihull, who suggeste...

Ian Gibson | 450 c362WH (Link to this contribution) Will the Minister elaborate on why he thinks that offshoring call centre services has worked as well...

Jim Fitzpatrick | 450 c362-3WH (Link to this contribution) On my hon. Friend’s latter point, I mentioned a moment ago that call centre companies are bound by t...

Ian Gibson | 450 c363WH (Link to this contribution) I know that the Financial Services Authority has done a study in Mumbai and Delhi. Have there, in th...

Jim Fitzpatrick | 450 c363WH (Link to this contribution) I shall come to that later. If I do not, I shall investigate and write to my hon. Friend in due cour...

Ian Gibson | 450 c364WH (Link to this contribution) As a follow-up to what my hon. Friend just said about companies coming back, does he have any inform...

Jim Fitzpatrick | 450 c364WH (Link to this contribution) My hon. Friend makes a strong point. However, the Government signed up last year to European Union s...

Ian Gibson | 450 c363-4WH (Link to this contribution) May I tempt the Minister in another direction, which is precisely relevant? Several Members have mad...

Jim Fitzpatrick | 450 c363WH (Link to this contribution) Well, perhaps I shall be.

Jim Fitzpatrick | 450 c366WH (Link to this contribution) I am grateful for that intervention. I should have said earlier that, further to the research that m...

Jim Fitzpatrick | 450 c364-6WH (Link to this contribution) If they do, it is obviously because that is in the interest of the company—service that is more sati...

Baroness Burt of Solihull | 450 c366WH (Link to this contribution) I am grateful to the Minister for giving way, as he is just about to conclude. He kindly agreed to r...

Jim Fitzpatrick | 450 c364WH (Link to this contribution) I do not have any detailed information to hand, but I believe that we are all familiar with anecdote...

Ian Gibson | 450 c364WH (Link to this contribution) I am sure that my hon. Friend talks to businessmen—we all do. Why do call centres come back?

Subjects

Data protection Companies Employment India Privacy Redundancy Low pay Norwich Regulation Telephone services Norwich Union Labour market

Link

View this Parliamentary proceeding on www.publications.parliament.uk