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Proceeding contribution from Jim Fitzpatrick (Labour) in the House of Commons on Tuesday, 24 October 2006. It occurred during Adjournment debate on Call Centre Activity.


Call Centre Activity

My hon. Friend makes a strong point. However, the Government signed up last year to European Union standards in the information and consultation directive, as recommended by the DTI, so we are up with our European partners. Obviously, we always advise best practice, and companies that look after their staff inevitably find that those staff are better motivated to improve the profit margins, as they know that they are valued. Some companies have taken account of considerations such as customer preference or the difficulty of managing staff at a distance and have decided to bring back operations from abroad. Where jobs are unfortunately lost, we continue to do everything possible to help people to find new jobs and, if necessary, new skills. Jobcentre Plus and the rapid response service provide that help. We encourage companies to consult their employees and unions over relocation decisions, and, as I just mentioned, the information and consultation directive was signed last year by the Government. Co-operation is mutually beneficial.


Secondary information

Type
Proceeding contribution
Reference
450 c364WH 
Session
2005-06
Chamber / Committee
Westminster Hall
Subjects
Data protection Companies Employment India Privacy Redundancy Low pay Norwich Regulation Telephone services Norwich Union Labour market
Link
View this Proceeding contribution on www.publications.parliament.uk