---

Call Centre Activity

I do not have any detailed information to hand, but I believe that we are all familiar with anecdotes that reflect the sentiments that I mentioned earlier. Companies are much more sensitive. Call centres abroad have been getting a pounding for a variety of reasons—some are probably not so valid, but others are. I think of the question about Watford raised by the hon. Member for Wealden, people’s dissatisfaction levels and customers who may feel let down or that they are not being offered the best possible service, even though many overseas call centres offer an excellent service. Those aspects make companies think twice about outsourcing and make them think about bringing call centres back. Those are business considerations, and such decisions are taken every day.